Happy Haggling…

karen waddy

Waking up in a bad mood, for no obvious reason, I figured I may as well use this uncharacteristic grumpiness to my advantage by giving my phone and broadband provider a stern talking to about a recent price hike. The predictable auto-selection process did nothing to improve my attitude and by the time I’d discovered the ‘If
you’re thinking of leaving us‘ option I was more than a tad annoyed, however, shouting never gets you anywhere so I took a deep breath and put forth my complaint in a constructive yet forceful manner.

I’ll give him his dues, the poor lad on the receiving end of my tirade listened patiently and accepted all the arguments I put forward without attempting to defend the company or it’s policies, and after nervously asking for a few more details from me he somehow managed to halve my monthly Direct Debit with immediate effect.

As if by magic, my mood was instantly transformed into cheery with a hint of victory, and within the space of ten minutes I’d completely turned around the outlook for my day, not to mention the huge chunk of cash I’d saved. Can’t wait for the next time I get out of bed the wrong side, I could save myself a fortune!

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